Privacy policy

Effective Date: 01/01/2026

This Privacy Policy explains how NutraONE collects, uses, stores, and protects your personal information when you visit, interact with, or make a purchase from [mention website link] (the “Website”).

NutraONE is committed to safeguarding your privacy and handling your personal data responsibly and transparently. We process personal information in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), along with applicable international data protection principles where relevant.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Company Information

Legal Entity Name: NutraONE
Registered Address: S03 , R1076 Wasl Port Views Building 6 , Madinat Dubai Almelaheyah, Dubai ,UAE
Contact Email: info@nutraone.ae

This policy applies to all users of our website, customers, and subscribers.

Information We Collect
We collect information that you voluntarily provide to us, as well as information that is automatically collected when you interact with our Website.

1. Personal Information
Personal information refers to data that can identify you directly or indirectly. We may collect the following personal information when you use our Website, place an order, create an account, subscribe to communications, or contact us:

• Full name

• Email address
  

• Phone number
  

• Billing and shipping address
  

• Order details and purchase history
  

• Information provided through contact forms, inquiries, reviews, or newsletter subscriptions

2. Financial Information
Payment transactions are processed securely through trusted third-party payment service providers. NutraONE does not store, process, or retain any credit or debit card details on its servers.

3. Health-Related Information
Any health-related information is collected only if voluntarily provided by you, such as through inquiries or consultations. This information is used solely for the specific purpose for which it was submitted and is not treated as medical data.

4. Technical & Automatically Collected Information
When you visit or interact with our Website, certain technical information may be collected automatically to improve functionality, security, and user experience. This may include:

• Internet Protocol (IP) address
  

• Browser type and version
  

• Device type and operating system
  

• Referring URLs and pages visited
  

• Date and time of access
  

• Website interaction and usage data

This technical information does not directly identify you and is used for analytics, website performance monitoring, security, and compliance purposes.

How We Use Your Information?
NutraONE uses your information to:

• Process and deliver your orders, including shipping, returns, and customer support
  

• Respond to your inquiries and provide assistance
  

• Manage your account (if you create one)

• Send promotions and product updates (only if you subscribe or give consent)
  

• Improve website performance, security, and user experience through analytics
  

• Meet legal and regulatory requirements in the UAE
  
  

What Is Our Legal Basis for Processing Your Personal Data?

We process your personal information only when permitted by law and for legitimate purposes. This may include processing based on:

• Your consent (such as subscribing to newsletters or marketing)
  

• Performance of a contract, such as fulfilling your order and delivering products
  

• Compliance with legal obligations under applicable UAE laws and regulations
  

• Legitimate business interests, such as improving our services, ensuring website security, and preventing fraud, provided these interests do not override your rights

Health & Medical Disclaimer

NutraONE’s nutraceutical distribution company and our products and website content are provided for general wellness and informational purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease.
  

• Information shared on this Website is not medical advice and should not be treated as a substitute for professional medical consultation, diagnosis, or treatment.
  

• Always consult a qualified healthcare professional before using any nutraceutical products, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

 Do We Use Cookies & Tracking Technologies?

NutraONE uses cookies and similar technologies to improve your browsing experience and enhance the performance of our Website. Cookies may be used to:

• Enable essential website features and functionality

• Analyze website traffic and performance
  

• Understand user preferences and improve user experience
  

You may control or disable cookies through your browser settings. However, please note that disabling cookies may affect certain Website features and functionality.

Do We Share Your Personal Information With Third Parties?

NutraONE may share your personal information only when necessary and only with trusted third parties to operate our Website and deliver our services. This may include:

• Payment service providers for secure payment processing
  

• Shipping and logistics partners for order delivery
  

• Website hosting and technical service providers
  

• Analytics and performance service providers to improve our Website
  

• Government or regulatory authorities when required by law

Our Website is hosted on Shopify, which provides the e-commerce platform that allows us to sell and deliver products and services online. Your information may be processed by Shopify to support website hosting, checkout, and order management.

NutraONE does not sell, rent, or trade your personal information.

How Do We Store and Protect Your Data?

NutraONE takes appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

• Secure servers and system protections
  

• Encryption and secure access controls
  

• Restricted access to authorized personnel only

As our Website is hosted on Shopify, personal information may be stored and processed through Shopify’s systems in accordance with their security practices. Your information may be stored inside or outside the UAE, subject to applicable legal safeguards and secure processing standards.

How Long Do We Keep Your Data? (Data Retention)

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When the data is no longer required, we will securely delete or anonymize it.

What Rights Do You Have Over Your Personal Information?

You may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your information (subject to legal or regulatory requirements)

• Withdraw consent for marketing communications at any time

• Object to certain types of processing where applicable

To exercise your rights or submit a privacy-related request, please contact us at:
📧 info@nutraone.ae

Minors

NutraONE’s Website is not intended for individuals under 18 years of age. We do not knowingly collect, use, or store personal information from anyone under 18.

If you believe that a minor has provided us with personal information, please contact us at [privacy@nutraone.com] and we will take appropriate steps to delete such information.

Complaints

If you have concerns about how NutraONE handles your personal information, you may contact us at complains@nutraone.ae, and we will review and respond to your request as soon as possible.

Policy Updates & Contact Information

NutraONE may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@nutraone.ae